FAQ



The Arts Ticketing Solutions is an all-online ticket shop website created to serve small, growing, and big cultural organizations who would like to use the power of the internet to sell tickets online in a very clean professional and efficient way. At the same time, we aim to help organizations keep good records and strict control of sold tickets and events' entry. Created by artists for artists, our website is visited by people and concertgoers interested in classical music, jazz, theater & dance. We are committed to enhance and nurture the appreciation of The Arts around all communities.

The Arts Ticketing Solutions is very simple to use and it is all done online. You will need to sign up and create a free account with us, then you can easily create tickets for your events. You can customize your portal page so it looks like your organization's website. You will also be able to integrate your ticket sales through our website just by adding our URL address to your Buy Ticket button and/or Facebook page. The buyers will receive a confirmation email with a QR code to print-at-home which will be their e-ticket. You can easily scan the code with our free Mobile App at your events and also have real-time access to ticket sales, customer data and generate attendee reports at anytime.

You can easily create an account with us here. Once you have signed up you will be able to login and see the many features we have there for you. Your account is always free of charge. When you sell your tickets, you can select to pay our fees yourself or pass it on to your buyers. So, you never have to pay if you don't sell a ticket, and you don't have to pay even if you sell!

Our fees are $1 per ticket sold + 2.5% fee of the ticket price + 3% fee for credit card processing. If you use your own merchant account and/or PayPal, then your fees will be $1 per ticket + 2.5% fee on the ticket price only. Free events are always free! No matter how big or small your event. We have NO monthly, annual, set up, maintenance, or hidden fees. Period. When you create your tickets, you can also select to pay the fees yourself or pass it on to your buyers.

Yes, you can use your own merchant account, this way all the ticket sells profit go directly to your bank account. In order to use your own merchant account, it must include a compatible e-commerce payment gateway.

The print-at-home e-tickets are printed on standard paper from any home/office printer and they can be customized! We have a standard default design, but you can easily modify the information in your e-Ticket Account Settings at any time. Use the space available to use your company's logo and to communicate with your ticket buyers.

Once your buyers have purchased a ticket online, they will receive a print-at-home email with a QR code. This will be their e-ticket. At the gate you can easily scan the tickets with our mobile App or any QR code app. Say, a buyer purchases 3 tickets of same type, the e-ticket will clearly identify as valid for 3 entries. You will be able to scan the QR code 3 times, after the code is scanned 3 times it will no longer be valid and you'll be able to see it once it is scanned again.

Yes, The Arts Ticketing Solutions is a cloud-based software, you can have multiple Check-Ins using our Mobile App in multiple smart phones, iPad or POS. All info is synced to your Manage Ticket Admin with updated reports.

No. We feel, the less steps your participants have to go through to buy a ticket, the better. Studies show that this roadblock causes 40-50% of online purchase abandonment, resulting in lower attendance and loss of revenue. Our website meets all security standards for a safe check out experience.

Ticket buyers will have the option to checkout with our secured merchant account and/or PayPal account, or you can select you use your own merchant account and Paypal (or both) integrated to our Buy Ticket page, this way funds go directly to you.

If you choose to use our merchant account, you can easily manage how to get paid in your account admin: by PayPal, by Check, or Direct Deposit. Funds are usually available to you 5 working days after the event's date. 501(c)(3) non-profit organization and returning customers are now able to get ticket sales proceeds direct deposited weekly. Our website also allows you to choose your own merchant account and PayPal for check out, this way the funds instantly go to your bank account, later we will invoice you for our fees you collected.

Yes, after you login you will have access to a detailed admin panel, where you are able to see the amount of tickets sold in real-time, how much money you have made, fees assessed, discount you have given, and even the attendee's names. Your accounting and reporting delivers a comprehensive view of the event's health.

Security is a top priority at The Arts Ticketing Solutions. We do not store full credit card and/or bank account numbers, we take every measure to ensure you and your patrons information is safe with us. All our pages employ Secure Sockets Layer (SSL) Encryption to make sure that sensitive information is secure as it is transmitted to and from your ticket buyer and the credit card processors. User can verify this by looking for a closed lock icon or looking for "https" at the beginning of the address of the web page. We are Payment Card Industry (PCI) Level 1 Certified. PCI or PCI-DSS Level 1 is the highest (most secure) level of certification available from the Payment Card Industry. PCI Compliance is a stringent set of secure standards and measures that are set forth by credit card providers such as American Express, Discover, Mastercard and Visa. You can request the PCI compliance certificate from us, and you can read more information in our Security and Privacy Policy.

You will be able to capture the purchaser's name and last name, demographics (great for grant purposes), and you will get to keep their personal email address. You will also be able to see real-time reports from your admin portal, like tickets sold, type of tickets sold, fees, discounts, gross and net sales, plus much more!

Yes, our online ticketing system allows your ticket buyers to see exactly which seats are available and select the seats they want. After a careful study of your venue, our staff will virtually construct it online. Please contact us for more information.

Absolutely, you will be able to create a subscription package for your costumers. Once the subscription purchase is complete, the e-tickets for all performances will be emailed to the customer.

Yes, in fact we encourage you to do that if your event is general seating. If you are using reserved seating, then we recommend assigning a section only for us. When creating a ticket with us you will be required to enter the number of tickets you would like to sell through us, choosing any number you deem appropriate. Also, being listed with us has many advantages like free advertising of your events on our website/social media and it should be easily found on the main search engines.

You can only make changes to your created and active tickets if you have not sold any tickets. Once you sell one or more tickets you will no longer be able to modify them, however, if you need to hide an event for any reason, you can easily change the status to inactive in My Account. If you have to modify an error on the page, you can always contact support 24/7.